Welcome to F.M.X. FOOD MERCHANTS IMPORT EXPORT COMPANY LIMITED (“F.M.X.” or “we” or “us”). This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at fmxfoods.co.uk, contact us, or do business with us. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
F.M.X. Food Merchants Import Export Company Limited is a company registered in England and Wales (company number 01461706). Our registered office is at Unit 2 & 3 Leeside Trading Estate, 60 Garman Road, Tottenham, London, N17 0QH.
We are the data controller for the personal information described in this policy. If you have any questions about it, contact us at:
- Email: info@fmxfoods.co.uk
- Post: Unit 2 & 3 Leeside Trading Estate, 60 Garman Road, Tottenham, London, N17 0QH
2. The information we collect
We may collect the following personal information:
- Contact details: your name, job title, company name, email address, phone number and address, when you contact us through our website, by email or by phone.
- Business and order information: details of enquiries, quotes, orders, deliveries and payments, where you or your business buys from or supplies to us.
- Communications: the content of messages, emails and enquiries you send us.
- Technical information: your IP address, browser type, device information and the pages you visit on our website, collected through cookies and similar technologies (see section 7).
We do not knowingly collect special category data, such as health information, and we do not knowingly collect information from children.
3. How we use your information
We use your personal information to:
- respond to your enquiries and provide information about our products
- prepare quotes, process orders, arrange deliveries and manage our account with you
- manage our relationships with customers, suppliers and business partners
- send you information about our products, availability or offers, where you have agreed to this or where we have an existing business relationship and you have not opted out
- keep our website secure and working properly, and understand how it is used so we can improve it
- meet our legal, accounting and regulatory obligations, including food safety and traceability requirements
4. Our legal basis for using your information
We only use your personal information where the law allows us to. The legal bases we rely on are:
- Contract: where we need it to provide quotes, fulfil orders or perform a contract with you or your business.
- Legitimate interests: where it is necessary for our legitimate business interests, such as responding to enquiries, managing business relationships and improving our website, and these interests are not overridden by your rights.
- Legal obligation: where we need it to comply with the law, for example tax, accounting and food traceability records.
- Consent: where you have given consent, for example to receive certain marketing or to accept non-essential cookies. You can withdraw your consent at any time.
5. Who we share your information with
We do not sell your personal information. We share it only where necessary with:
- Service providers who help us run our business, such as our website hosting provider (20i, UK), our email and office software provider (Microsoft), IT support, and accounting or payment providers
- Logistics and delivery partners, where needed to deliver orders
- Professional advisers, such as accountants, auditors and lawyers
- Authorities and regulators, where we are legally required to share information
Our service providers may only use your information to provide their services to us. They must keep it secure.
6. International transfers
Some of our service providers may process data outside the UK, for example Microsoft’s cloud services. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement or Addendum approved by the Information Commissioner’s Office (ICO).
7. Cookies
Our website uses cookies, which are small text files stored on your device. Essential cookies are needed for the website to work properly. We also use analytics cookies, such as Google Analytics, to understand how visitors use our website. These are only set with your consent.
You can control or delete cookies through your browser settings. If you block some cookies, parts of the website may not work as intended.
8. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this policy:
- Enquiries that do not lead to business are kept for up to 6 years.
- Customer and supplier records, including orders and invoices, are kept for at least 6 years after the end of the financial year they relate to, to meet our legal and tax obligations.
- Marketing preferences are kept until you unsubscribe or ask us to delete them.
After this, we securely delete or anonymise the information.
9. How we protect your information
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. These include secure (SSL-encrypted) website connections, access controls and reputable service providers. No method of transmission over the internet is completely secure, but we take reasonable steps to keep your information safe.
10. Your rights
Under data protection law, you have the right to:
- access the personal information we hold about you
- correct inaccurate or incomplete information
- ask us to delete your information in certain circumstances
- restrict how we use your information in certain circumstances
- object to us using your information, including for direct marketing
- data portability, which means receiving your information in a commonly used format, where applicable
- withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us at info@fmxfoods.co.uk. We will respond within one month. There is normally no charge.
11. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
12. Links to other websites
Our website may link to other websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time.